This page provides details about our refund, shipping, discount, return, exchange and cancellation policies and processes.
- Refund policy: If you receive your order and find an item to be missing, incorrect or damaged please contact the store within 7 days, so that we may address and resolve the issue as quickly as possible for you. We want you to be happy with your purchase but understand that sometimes an item needs to be returned. Please review the return policies below and contact us with any questions.
- Shipping and delivery policy:
- Inside of the USA: USPS rates are used and calculated automatically on the checkout page before payment.
- How Rate Calculation Works: The USPS plugin uses APIs to get the latest rates in real time. These rates are shown at check out. The cost depends on:
- Package size and weight – Bigger and heavier packages cost more to ship.
- Delivery location – Shipping to far-off places can be pricier.
- Chosen service level – Faster services like Priority Mail cost more.
- First-Class Mail: Delivery is usually in 1-3 business days.
- Priority Mail: This is faster, with packages arriving in 1-3 business days.
- How Rate Calculation Works: The USPS plugin uses APIs to get the latest rates in real time. These rates are shown at check out. The cost depends on:
- International Shipping:
- International shipping rates are also automatically calculated on the checkout page, prior to payment. Shipping methods include: International Priority Mail Flat Rate®, Priority Mail International® (USPS) (6 – 10 business days), International Priority Mail Express Flat Rate®, and Priority Mail Express International™ (USPS) (3 – 5 business days).
- Discounts and bulk or large orders:
- Free shipping on orders of $150.00 or more. (discount does not apply to the Umbandaime Workbook, Pearls of I Am, or stickers). Enter the coupon coder “Free” and select the free shopping option at checkout.
- 10% off on orders of $220 or more. Enter the coupon code “bulk” and receive your 10% discount (Note: Some items do not qualify for this discount)
- Inside of the USA: USPS rates are used and calculated automatically on the checkout page before payment.
- Return policy and process: Eligible items can be returned within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it. To initiate a return, please email us at [email protected]. We require a receipt or proof of purchase to accompany your return.
- All returned merchandise should be sent to us at: PO Box 2094, Sandy, OR 97055 USA.
- You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
- Refunds and Exchanges
- After we have received your valid return, we will notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
- If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, store credit, or another appropriate remedy.
- Cancellation policy: Orders may be cancelled on the website or by contacting us prior to shipment. Once orders have been shipped, please follow the return/refund process.
- General: If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.